1. When will the order be shipped ?

The packages are shipped within 24 business hours of placing your order. This means that should you place your order on a weekend or mail holiday, your order would not ship out until the next business day.

2. What is the estimated time for delivery?

If you select Standard Shipping as your shipping method, delivery will be between 15-20 business days. If you select Expedited Shipping as your shipping method, delivery will be within 3-10 business days.
Please see here for more information:https://www.missord.com/pages/shipping
Total Delivery Time = Processing Time + Shipping Time

    3. How can I track my orders?

    You can see your tracking number in your order information.

    And you will use one of the following options to track your package:

    Airmail: https://www.17track.net/en

    DHL: https://www.dhl.com/us-en/home/tracking.html



    4. What is the shipping cost?

    For orders we offer two shipping methods. (Free/25/more)

    When you want to know more shipping information, please see this link: https://www.missord.com/pages/shipping

    5. Do you offer faster shipping?

    Expedited Shipping which costs $25. This method delivers within 3-10 business days.

    6. How do I change my shipping address once my order is placed?

    Please contact us for modification before we have marked the shipment. If we have already shipped, we cannot modify it.

    7. Why it shows that my tracking number is invalid?

    If it happens, there might be two reasons:

    1) When we ship our packages to you there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility it will update. It may take a couple of days (3-7 days) to see any activity once it has shipped out from our end.We suggest you wait few days more.

    2) Or you will need to get the destination tracking number for some shipping methods. You can get the new tracking number when you track at the link sent to you in the confirmation email. If you still cannot find the updated tracking number, please contact us. We are willing to assist you on this issue.

    8. What can I do if I did not receive but tracking says delivered?

    Packages might be delivered to your mail box or signed by your neighbors. We suggest you check in your mail box and with your neighbors first. Please also contact your local post office or shipping company with the tracking number. In some cases, post offices may require customers to collect parcels in person for international deliveries. If you still cannot find your package, please feel free to email us at service@missord.com.

      Order Statue

      1. How do I place an order?

      To place your order:
      1.Add the desired item and quantity to your cart
      2.Click the shopping cart icon.
      3.Review your order and click Continue Checkout.
      4.Sign in or Register.
      5. Confirm your shipping details and payment method, click Continue Checkout.

      2. Can I cancel my order?

      Please contact us for cancel the order before we have marked the shipment. If we have already shipped, we cannot cancel it.

      3. What are the payment options?

      You may pay via PayPal or Credit Card.

      4. Do you allow cashier's checks or money orders?

      Hello, we don't currently support cashier's checks or money to pay. You can pay via credit card. We accept all major credit cards. You can also pay via Paypal.

      5. Why my package status did not update for several days?

      For an unshipped order, if it is in Processing stage, there will be no further updates until the order is completed.

      For shipped orders, sometimes it takes several day for the tracking information to be updated.Sometimes the Logistics has not updated the package information, the information will not be updated until it reaches next shipping station (may require 3-7 days).

      We suggest you wait a few more days.

      6. How can I check my order statue?

      You can check your order status by logging into your missord account . You may also email us at service@missord.com or chat with us.

      7. How can I cancel or make changes to my order after it is placed?

      If you need to make any changes to your order after you have paid please contact us ASAP via email (service@missord.com) so we can make changes before the order is processed. Once the order has shipped we are no longer able to make changes.

      Please feel free to return your item once you receive it. Please note that if you refuse the delivery of your package we will not be able to reimburse you for these shipping charges.

      8. A Note Regarding Coronavirus (COVID-19)

      Returns & Refunds

      1. What is your return/exchange process?

      You may need to request return in My Orders or Contact US to initiate the return process within 15 days upon receiving your items. Our after-sales department will handle the issue thereafter.

      2. Where is my refund?

      Refunds of all kinds are always processed back to the original form of payment and at this time, we do not have the ability to change the method of payment. 

      It generally takes us up to 3 business days to process a refund and then it can take your bank some additional time to get the funds back into your account. Once the refund is processed on our end, we will email you a confirmation.

      It usually takes 3-10 business days for the funds to be credited to your account, depending on your bank or payment service. We can't control the processing speed of your card bank. Please ask the card bank for detailed information.Your bank or payment service may levy a small transaction charge.

      All PayPal payment can only be refunded via PayPal, all Credit Card payment will only be refunded to the original Credit Card.

      In the unlikely event that you haven't received an email after the timeframe shown above, please Contact Us, and we'll get back to you as soon as possible.

      3. What is your return policy?